Buttercups Nursery SchoolBookings via Little SpacesBack to bookings

Booking terms

A clear agreement for every booking

These terms apply to appointments, sessions and events requested through Little Spaces for Buttercups Nursery School. Any separate contract and policies provided by the business continue to apply.

Effective 24 August 2026 · Version 5

Request firstThe business’s chosen confirmation rule is applied before any payment.
48-hour ruleEarlier cancellations are refunded only if the place is resold. Within 48 hours there is no refund.
Business cancellationIf the business cancels, the customer receives a full refund.

1. Requests and approval

Sending a request temporarily reserves one of the advertised spaces, so another customer cannot request the same final space. The business chooses whether a listing is reviewed by a team member or confirmed automatically up to a preset capacity. Nursery-mode requests always remain subject to manual review. A request does not itself create a charge.

If the business declines or the customer withdraws an unapproved request, the space is released without charge.

2. Confirmation and payment

  • For a paid booking, approval under the listing’s confirmation rule holds the place for 24 hours. The booking is confirmed only when Stripe reports successful payment.
  • If payment is not completed during the hold, the place may be released without charge.
  • A free booking is confirmed when it is approved manually or automatically under the listing’s confirmation rule.
  • The displayed price is paid directly to the business through its connected Stripe account. Pay by Bank is offered first where available, with card payment as an alternative. Little Spaces does not currently take a platform fee.

3. Cancellations, absence and refunds

  • More than 48 hours before the start: a full refund is provided only if the business resells the cancelled place. If it is not resold, the booking is non-refundable.
  • 48 hours or less before the start: the booking is non-refundable even if the place is later resold.
  • Non-attendance: if the attendee does not attend, the booking is non-refundable.
  • Business cancellation: if the business cancels or cannot provide the booking, it will provide a full refund.

Refunds return to the original payment method. The business initiates the refund through Stripe; the customer’s bank or card provider controls when it appears.

4. How to cancel

Contact Buttercups Nursery School at info@buttercupsnursery.uk or +441278664330. A cancellation takes effect when the business receives it. Include the child’s first name, booking date and booking reference, but do not send sensitive information through Little Spaces.

5. Attendance and business policies

Customers must provide the business directly with any information it needs to deliver the service safely. The business’s attendance, conduct and service-specific policies continue to apply.

6. Legal rights

Nothing in these terms removes or limits rights under consumer law, including the right for services to be provided with reasonable care and skill. Questions or complaints should be raised with Buttercups Nursery School using the contact details above.